SUPPORT & SERVICE SPECIALIST

🌍 Join the Global Leader in Glass Quality Inspection

At Glassquality, we’re the worldwide #1 in developing and producing automated quality inspection systems for the glass industry.
For more than 25 years, we’ve been setting standards in high-performance technology — trusted by manufacturers worldwide for reliability, precision, and innovation.

Now we’re looking for a motivated Support & Service Specialist (m/f/d) to join our team in Waidhofen/Ybbs, Austria.

💡 Your mission:

As part of our global support team, you’ll help customers get the best out of our inspection systems — from installation to troubleshooting.
You’ll be the bridge between our technology and our clients, solving challenges that truly matter in glass production.

Your main tasks:

• Provide first and second-level support for our automated quality inspection systems
• Assist international customers and partners via remote service, email, and phone
• Support our quality department with testing and documentation

 🧠 Your Skills:

• Technical education (HTL or equivalent)
• Independent and results-oriented work style
• Team player with strong motivation and a proactive mindset
• Experience working in an agile development environment
• Good command of English (spoken and written)
• Analytical thinking and strong problem-solving skills
• Driver’s license (class B)
• Willingness to travel occasionally
• Previous experience in the glass industry is desired, but not required

  Nice to have:

• Additional language skills (e.g., French, Spanish, Italian, or Chinese)

🚀 What We Offer:

• An international work environment with real exchange of experience
• Flat hierarchies and short decision-making paths
• High-quality work clothing for summer and winter
• Regular team events and activities
• Lunch break cooking sessions, plenty of coffee and fresh fruit available daily
• Competitive salary starting at € 2,900 gross/month (38.5h/week) — higher pay depending on experience